Frequently asked questions
Answers about Talkera Desk, in plain language.
Is it a person or an AI? ↓
AI. It says so at the start of every call, sounds natural, and connects the caller to a person when your rules say so.
Does it answer every call? ↓
Almost every call. More callers at once than your plan allows, a hang-up, a poor line or a carrier outage can get in the way. Then the caller gets a text and you get an alert.
How fast can I go live? ↓
Up to 3 days. Day 1 we gather what is public and what you tell us and start building. Day 2 we tune it. Day 3 we test, connect your tools and go live.
What does it cost? ↓
Pay As You Go $0.59 a minute with a $95 monthly minimum, Growth $383, Pro $581, Expansion $950 a month. One price covers the agent, number, calls, texts and WhatsApp alerts, tool connection and upkeep. No setup fee.
What if more calls ring at once? ↓
The extra caller gets a text and a call back, free. You can add an extra call at the same time for $23 a month.
Can I pause or cancel? ↓
Cancel anytime. Your plan runs to the end of the period you paid for, then stops. No refund for unused days. In a quiet month, move to Pay As You Go.
Who owns my number and data? ↓
You do. If you leave, we export your data within 7 days and help you move your number.
How long do you keep recordings? ↓
15 days on Pay As You Go, 30 on Growth, 45 on Pro, 60 on Expansion. Then they are deleted. Export before then.
What if something breaks? ↓
We start at once and fix it as soon as possible, up to 72 hours. If it is our fault and takes more than a day, each extra day is added to your plan.
Where are you based? ↓
India. Talkera Desk is a brand of DRUVA GROUP, a registered sole proprietorship. We serve the US, UK, Canada, Australia and India.