Talkera Desk engages the following infrastructure providers to deliver telephony, AI voice synthesis, and hosting services. We provide active customers 30 days prior notice before introducing new sub-processors.
Scroll horizontally to view sub-processors → • Swipe
| Provider | Purpose / Functional Role | Location | Data Categories Involved |
|---|---|---|---|
| Twilio / Telnyx | Telephony Carrier & SMS Gateway | United States & Global | Telephone numbers, call metadata, SMS text dispatch content |
| Voice Platform Providers (Retell AI / Vapi) | Voice Agent Orchestration & STT/TTS | United States | Call audio streams, speech transcription |
| Language Model Providers (Anthropic / OpenAI) | Intent Triage & Natural Language Understanding | United States | Transcript text for triage extraction (zero training on customer data) |
| Cloudflare Inc. | Website Hosting, Edge CDN & DNS Security | Global | Aggregated visit analytics, edge request routing |
| Google Workspace | Business Email & Calendar Synchronization | United States & Global | Business correspondence, customer appointment records |
| Payment Gateways (Stripe / Razorpay) | Commercial Invoicing & Merchant Processing | United States & India | Billing addresses, commercial subscription status, payment tokens |
Data Protection Commitment: All sub-processors are vetted for SOC 2, ISO 27001, and GDPR compliance. Where third-party language models are utilized, our commercial agreements prohibit providers from using client phone audio or transcripts to train public models.