After-hours calls for water and fire restoration companies.
The emergency call comes at 2 AM. The homeowner's ceiling is actively leaking onto hardwood floors. The first company to pick up the phone wins the $3,500+ extraction job. Who answers your phone tonight?
Strict Life-Safety Emergency Protocol
If an inbound caller reports active physical danger (electrical hazards near water, structural ceiling sag, gas odors, or trapped occupants), Talkera Desk immediately instructs the caller to hang up and dial emergency services (911) now. The agent simultaneously rings your on-call supervisor and dispatches priority SMS alerts.
What the agent collects on every emergency call
Standardized IICRC-aligned questions to equip your technicians before truck roll.
Verified Street Address
Cross-checked with caller ID and repeated for accuracy.
Source of Water Intrusion
Distinguishes clean supply pipe, appliance gray water, or sewage backup.
Flooring & Structural Scope
Identifies flooded basements, wet drywall, hardwood, or carpets.
Active Flow Mitigation
Asks if the main water shut-off valve has been located and turned off.
Claim Status & Carrier
Captures whether an insurance claim has been initiated or policy name.
Adjuster & Partner Routing
Commercial adjusters and plumbers are transferred to designated staff.
Recommended Plan Fit for Restoration
Restoration businesses can choose Growth at $383, Pro at $581 or Expansion at $950 a month, based on call volume and callers at once.
View Restoration Plans & Rates →