We build it, run it and fix it.
You get on with the job.
Talkera Desk is not a self-serve software tool you have to configure or a vendor you chase. We build your voice agent, connect your calendar or CRM, run it 24/7, review calls, and keep your callers and technicians updated by text.
What happens on a single customer call
From the first ring to the 5-star review, every step is automated and logged into your systems.
Call Arrives 24/7
Answers on the first or second ring with dedicated channel capacity.
AI & Recording Notice
Discloses it is an AI assistant and announces recording for dispatch notes.
Key Intake Triage
Captures address, damage type, physical danger, urgency, and contact info.
Direct Calendar Hold
Locks the appointment or holds an emergency slot directly in your CRM.
Instant Confirmation
Texts the homeowner confirmed arrival window, tech name, and support options.
Technician Dispatch
Dispatches who, what, where, when, and audio notes to assigned tech & owner.
3-Hr Arrival Verification
Texts the caller 2-3 hours prior asking to confirm. Prevents wasted truck rolls.
Self-Serve Adjustments
Homeowner can text or call to shift windows without disturbing your crew.
Post-Job Review SMS
Dispatches thank you message and review link once the technician completes work.
Emergency Hand-Off
Life-safety alerts immediately dial on-call phones and bridge calls live.
What happens on every kind of call
We don't give you a rigid black box. Select any scenario below to inspect how the agent triages homeowner urgency, checks safety protocols, routes calls, and dispatches job records during and after hours.
Unless you tell us otherwise, the voice agent never diagnoses mechanical or structural damage, never gives unsafe DIY instructions, never quotes unapproved prices, and always discloses it is an AI assistant.
Standard Booking (AC Stopped Cooling)
Books directly into your calendar or CRM, texts the caller to confirm, and alerts both you and the assigned technician.
Books the earliest open morning slot, sends text confirmation, and logs the job for the morning dispatch run.
We handle vs You handle
We are your in-house technical department. You don't configure telephone software.
| What Talkera Desk Handles | What You Handle |
|---|---|
| Phone number, text registration & carrier setup | Telling us your services, areas, hours and emergency rules |
| Building, testing and launching the agent | Listening to the test calls and giving your approval |
| Connecting to your calendar or CRM | Giving us access to the tools we connect to |
| Running it, monitoring it, and fixing mistakes | Answering the escalated calls it passes to you |
| Call reviews and regular reports (frequency by plan) | Telling us when your service list or business changes |
| Platform costs and carrier fees inside your plan | Your own software and phone carrier fees |
Up to 3 days to go live
Turnaround depends on prompt feedback. We ask you to answer questions within 2 to 3 hours during your business day.
Asset Ingestion & Initial Build
We pull what is public about your business (website and official social pages), add what you tell us in your onboarding questionnaire, and start building the same day.
Refinement & Tone Calibration
We dial in phrasing, natural conversational pauses, service area verification, emergency routing rules, and trade-specific terminology.
Tool Sync, Testing & Live
We connect your calendar or CRM, run live simulated test calls with your team, verify text dispatch triggers, and switch your line to live answering.
Your Data: Fully Yours
You own your business phone number, your call recordings, and your customer transcripts. Audio and transcripts are retained for 15 to 60 days depending on your plan, then automatically deleted for privacy. We provide a full export within 7 days upon request.
The 72-Hour Fix Credit Policy
When you report a problem, our engineering team begins diagnosing at once and fixes it as soon as possible, up to 72 hours max. If the fault is on our side and takes more than 24 hours, each additional day is credited directly to your plan.